Privacy Policy
Effective Date: January 1, 2025
At Mel Butterfield & Son Insurance Agency, Inc. (“we,” “our,” or “us”), your privacy is a top priority. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or interact with our services. By using our website, you agree to the practices described in this policy.
1. Information We Collect
We may collect the following types of information:
1.1 Personal Information You Provide
- Name
- Contact information (email address, phone number, mailing address)
- Insurance details and preferences
- Other information you voluntarily provide through forms, email, or other communication methods.
1.2 Automatically Collected Information
- IP address
- Browser type and version
- Device information
- Website usage data, such as pages visited and time spent on our site
1.3 Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience, analyze website performance, and deliver personalized content. You can manage cookie preferences in your browser settings.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To provide and improve our insurance services
- To communicate with you regarding inquiries, quotes, and policies
- To personalize your experience on our website
- To process transactions
- To comply with legal and regulatory obligations
- To enhance website functionality and security
3. How We Share Your Information
We do not sell or rent your personal information to third parties. However, we may share your information:
- With service providers who assist in delivering our services (e.g., IT support, payment processors)
- As required by law or to comply with legal processes
- To protect our rights, property, or safety, or that of others
- With your consent, where applicable
4. How We Protect Your Information
We implement reasonable security measures to safeguard your information, including encryption, secure servers, and regular security audits. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of the information we hold about you
- Correction: Request corrections to inaccurate or incomplete information
- Deletion: Request the deletion of your information, subject to legal obligations
- Opt-Out: Manage preferences for marketing communications
To exercise your rights, please contact us using the details provided below.
6. Third-Party Links
Our website may include links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read their privacy policies.
7. Texting
Our clients may opt-in to receive text communications from our Agency through the Text Opt-in form on our website. Upon submission of the form to our office, our Agency may send text messages in various formats and with various contents, including but not limited to text messages about insurance policies and other transactions initiated by you or marketing the products and services offered by or through the Agency. If you do not wish to receive text messages from the Agency or do not agree to the Terms of Use, you should not submit the form.
By submitting the form, you acknowledge that you are the owner or authorized user of the mobile phone number you submit and will notify us immediately if you are no longer the owner or authorized user of the submitted mobile phone number. Additionally, you recognize that you are solely responsible for any message and data charges associated with such text messages.
To opt out of receiving text messages from the Agency at any time, send a text with STOP to us, and you will be removed from our opt-in list. To receive future messages, you will need to resubmit the opt-in form.
Your privacy is of utmost importance to us. We do not share, sell, or lease our contact data or lists to third parties. Rest assured, we will not provide your personal information to any third-party individual, government agency, or company at any time unless compelled to do so by law.
8. Children’s Privacy
Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children.
9. Updates to This Privacy Policy
We may update this policy periodically to reflect changes in our practices or legal requirements. The “Effective Date” at the top of this page indicates when the policy was last revised. We encourage you to review this policy regularly.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or your personal information, please contact us:
Mel Butterfield & Son Insurance Agency, Inc.
327 W High St
Lima, Ohio 45801
419-228-5141
Paul@butterfieldinsuranceagency.com